If you would like to return your clip in hair extensions you may do so within 7 calendar days of receiving them. We understand that there may be a case in which you need to return and exchange your order and we are more than happy to accommodate returns and exchanges but PLEASE NOTE we cannot refund or exchange any hair that has been opened due to quality and hygiene reasons. Please be 100% sure before opening the packaging! Please note that any delivery fees will be deducted from the purchase price for all refunds.
Hair extensions are a hygiene sensitive product and therefore if the hair extensions have been taken out of the packaging they will NOT be able to be refunded or exchanged. You will only be able to return the hair extensions if they have not been removed from the original packaging and are in their original brand new and sealed condition. Any evidence of tampering with the hair product or other parts of the packaging will result with you being unable to return your hair extensions for a refund or exchange. All returns must be attached with a copy of your invoice. Please make sure you use a reputable courier when making returns as we will not be held liable for any lost returns.
If there are any manufacture defects they must be brought to our attention and returned within 7 calendar days of purchase for replacement.
If you choose to dye your clip in hair extensions please note that you do so at your own risk and doing so is not recommended. Please make sure you choose the correct colour. If you choose to cut your extensions we cannot accept them back as a return or an exchange. We WILL NOT refund products that have been altered or tampered with in any way.
Should you wish to exchange your extensions for a different colour you need to do so within 7 calendar days and the hair product and packaging needs to be unopened and untampered with. We will only send out your new set once we receive the original one back and can confirm the packaging hasn't been opened and that the hair has not been worn.
All our hair products are made using 100% natural and human hairs from living humans. Category of the products warranted that any used/touched/tampered products cannot be returned for exchanges. Runway Hair™ is not a hair extension installer or a salon and we are therefore not responsibly for any installations, we only supply the hair extensions, we do not partake in any form of hair extensions installations. You can get your hair installed at any certified hair extensionist or weaver and do so at your own risk and discretion.
Runway Hair™ can only guarantee to supply you with 100% natural human hair products.