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Runway Hairô Terms and Conditions: 

Please read the following carefully. Your use of the web site ("") and purchase of the products (or services) ("Products") on it means that you agree to these terms and conditions ("Terms").

Detailed description of goods and/or services
Our company vision is simple and to the point, we strive to provide premium quality hair extensions to women of all races at an affordable price allowing for all women to look and feel runway ready beautiful. Runway Hairô is made available to women by easy access to our online shop and next day delivery (once payment has cleared in our account before noon on Mondays - Fridays excluding public holidays). Runway Hairô keeps up with the latest hair trends and therefore not only provides premium quality hair extensions but also the latest hair fashion trends to help todays modern day women keep up with her busy lifestyle and able to still look and feel like she has just walked off a fashion runway by a simple click to our online shop.

Having long, healthy, vibrant, silky, bouncy, soft hair that has volume is exactly what women strive for.
Introducing Runway Hairô - the answer to making a woman feel and look like a model with silky soft 100% natural hair extensions. Let the world be your catwalk 24/7 by turning heads and creating your own runway everywhere you go.

Shopping with Runway Hairô (
  • You must pay for your order before it is delivered and you can do so by:
    • credit card,
    • or
    • by direct deposit/bank transfer / EFT into the Runway Hairô bank account.
  • You can order items in the following ways:
    • online via this web site
  • When you place an Order for a Product in any of the ways described above ("Order") you are offering to buy it for the price stated and agree to the Runway Hairô terms and conditions and return policy.
  • When you place your Order online we will send you an email to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your Order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your Order. Once we have sent the confirmation email we will then check availability and contact you with a further email. If the Product is available and the details of the Order are correct, this email will be deemed an acceptance and will specify delivery details and confirm the price of the Products purchased. If the Product is not available we will also let you know by email.
  • Runway Hairô may cancel any sale and not supply Products if it is reasonable to do so and may change or discontinue the availability of Products at any time at its sole discretion. If an Order is cancelled, any payment made for the Products will be refunded in full. This does not affect your Statutory Rights.
  • All new Orders are deemed separate and each is treated individually.


  • The price for each Product is shown on and excludes V.A.T at 14% which will be added to your total order amount at the end of your order.
  • We always try to make sure that the prices on are accurate but errors may occur. If we discover an error in pricing of the Products in your Order we will inform you as soon as possible using the contact details you supply us with. We will then give you the option of reconfirming your Order at the correct price or canceling it. (If we are unable to reach you we will treat the Order as cancelled). If an Order is cancelled, any payment made for the Products will be refunded in full.
  • You will be notified of the delivery costs automatically before you submit your credit card details, based on the delivery options you choose.
  • If you order online but pay other than with a credit card, or order in any other way, please contact us for details of the postage cost.
  • Prices are quoted on in ZAR (South African Rands)

Runway Hairô takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this web site, customer service and support, dispute resolution and delivery of goods.

Runway Hairô may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Runway Hairô Gift Vouchers
Gift vouchers must be redeemed online at or by phone within 1 year of purchase and cannot be used for Orders already placed.

If the value of the Order exceeds the value of the gift voucher, the balance must be paid by credit card or direct bank transfer to the account of Runway Hairô.

Unused balances will be held within the recipients voucher for the same period.

If you have received a promotional gift voucher from Runway Hairô, only one such Gift Voucher may be redeemed per purchase. 


We try to keep as up to date as possible but cannot guarantee that particular Product will always be available. If we can't supply a Product you will not be charged for it and we will refund or re-credit your account with the amount debited by us.
All offers are available while stocks last. If we are unable to supply a Product you have Ordered, we will notify you as soon as we can after receiving your Order. If this happens, you may cancel your Order and we will refund you the money you have paid for it.


  • Runway Hairô delivers to destinations inside the Republic of South-Africa only.
  • You will be notified of the delivery costs automatically before you submit your credit card details.
  • If your Order is made online but you do not pay by credit card or gift voucher, or if you Order in any other way, please contact us for details of the delivery charges prior to Ordering.
  • Orders are dispatched by recorded delivery our 24-Hour Courier Service. Our couriers require a signature and operate between 9am and 5pm on weekdays only, so please specify an address where someone will be able to sign for your Products between these hours.
  • We will make every effort to deliver within the time stated on web site, but we will not be liable for any loss caused to you by late delivery.
  • If the Products are not delivered within the estimated delivery time, which we quote, please contact us by telephone or email and we will try and ensure that you receive your Order, as quickly as possible.
  • Please Order from with enough lead-time to prevent any loss or disappointment resulting from the delivery time as Runway Hair ô will not be held responsible for this.
  • This does not affect your statutory rights as a consumer.
Shopping at is made convenient. We deliver on working days, Monday to Friday, right to your door!

  • All orders placed before 12 noon and paid for by Credit Card will be delivered the next working day within Johannesburg, and within 48 hours to other areas within South Africa (once the payment has been bank authorised).
  • If 'Next Day Delivery' is required to areas outside of Johannesburg, please select that option when choosing a shipping method.
  • All orders made by EFT will only be shipped once the payment total has cleared into our bank account.
  • Orders which qualify for next day delivery placed on a Friday before 12 noon will be delivered the following Monday, and after 12noon the following Tuesday.
  • All orders are fully insured.
  • All orders must be signed for by the person accepting the parcel.
  • For Terms and Conditions of our Courier Company, please go to
  • The delivery price is R45 per delivery and is subject to change without prior notice.

(note: all goods are delivered from Pretoria)

If you urgently require to receive delivery next day if you are not based in Gauteng then please contact us directly so that we can do our best to assist you in making a special courier arrangement at an additional cost.

If Fastway DOES NOT deliver to your area, you live in a rural area, please then add in a postal address that we can send the package to via post. The delivery time will depend on the area and Runway Hairô cannot guarantee overnight delivery as post offices vary but we will however do our best to delivery the package as soon as possible.

Copyright and Trade Marks
  • Runway Hairô does not give you any right or interest in any copyright or intellectual property rights in any Product nor the right to copy them.
  • The copyright in and the content of all the software, web site and pages relating to the Runway Hairô web site is owned by, or licensed to Runway Hairô, unless otherwise specified and may not be used, copied or altered without our express consent.
  • Copyright extends to the design, look and feel of web site, all photographs on it and its marketing materials.
  • You may use for private and personal non-commercial use only - i.e. to view, copy and print portions of for the sole purpose of placing Orders. The materials on may not be used for any other purpose.
  • Runway Hairô, and our logos are trade names or trade marks of Moda designer Labels CC and may not be used by anyone else without our express permission. We have a registered trademark in the name Runway Hairô and we are also the owners of unregistered trade mark rights in them.

Privacy and Data Policy

Runway Hairô considers the protection of your privacy and the safety of your personal data very important. This privacy policy informs you about what types of your personal data are collected when you use the Runway Hairô website and for which purposes your data are used in what manner.

By placing an order on the Runway Hairô website, you are consenting to the collection, processing and use of your personal data as explained in this privacy policy. You can revoke your consent with regard to the future at any point of time (for contact details please see section "Contact" below).

When placing an order with Runway Hairô, you will be asked to submit , your name, address, bank and/or payment details and probably further information necessary to execute your order.

Runway Hairô will use your personal data for the following purposes:
  • providing and, if applicable, invoicing our services;
  • processing your order and informing you on its progress;

Controlling Unsolicited Email
We may send you information about our products and services. You may also opt out of the Runway Hairô marketing list or update your information by notifying us at at any time.

Runway Hairô does not transfer or share your personal data to or with third parties, with the exception of third party providers for providing is own services, such as logistic and administrative and payment services.

Runway Hairô ensures an appropriate degree and method of securing personal data. Therefore, Runway Hairô aims at having data transmitted safely between your computer and our server. Runway Hairô has taken appropriate technical and organisational measures to protect your personal data against loss or any form of illegal processing.

See refund policy

Contact us:
By email:
By telephone:
  • (011) 4681120
Our office hours are between 9am and 4pm, Monday to Friday.

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© 2012 Runway Hair™. All Rights Reserved